Frequently asked questions
Shipping is always free! Orders are usually processed and shipped within 1–3 business days after purchase, excluding weekends and holidays. The estimated delivery time is 8–15 business days for Australia.
Please note that unforeseen circumstances such as weather delays, customs clearance, or carrier issues may affect the delivery time. For more details, please refer to our shipping policy.
Once your order has been shipped, you will receive an email with a tracking number. Use this number to track the status of your order on this page.
You can request a return within 30 days after receiving your product. Return shipping costs are the responsibility of the customer, unless the product is damaged or the issue was caused by an error on our side.
Once we receive and inspect your return, you will receive an update regarding your refund. If approved, the amount will be refunded to the original payment method within 7 business days.
For more information, please refer to our return policy.
We accept several payment methods, including Visa, Mastercard, Google Pay, Apple Pay, Shop Pay, and Maestro. You can choose the payment method that best suits your preference.