FAQ
How can I contact Patriots Provipshop?
You can reach us by email at info@patriotsprovipshop.com. Our customer support team is happy to assist you with any questions regarding your order or our lighting products. You may also reach us by phone at +31 6 18476719.
Do you ship worldwide?
No, Patriots Provipshop is specifically dedicated to serving the Australian market. We offer shipping across all Australian states and territories.
Where are the products shipped from?
To ensure the best availability and competitive pricing for our lighting collection, products are shipped from our international fulfillment centres.
Can I modify or cancel my order?
To ensure fast delivery, changes or cancellations must be requested within 12 hours of placing your order. After this window, the order may already be in processing. Once delivered, you may initiate a return in accordance with our 30-day policy.
Which payment methods do you accept?
We accept the following secure payment methods: VISA, Mastercard, American Express, Apple Pay, Google Pay, and PayPal. All transactions are processed using secure, encrypted systems.
When will my order be processed?
Orders are processed Monday through Friday within 1–3 business days. You will receive a tracking link via email as soon as your order has been dispatched.
How long does delivery take?
For our Australian customers, the estimated transit time is 7–12 business days. Combined with our handling time, the total estimated delivery time is 8–15 business days.Note: Delivery times are estimates and may vary due to customs processing or regional factors.
What if I do not receive my order?
If your order has not arrived within 35 days from the shipment date, you are eligible for a full refund or a replacement. If a package is confirmed lost by the courier, a full refund will be issued immediately.
How can I return an item?
You may return items within 30 days of delivery. To initiate a return, email us at info@patriotsprovipshop.com.Important: Do not send returns to our registered business address in Ottawa. We will provide you with the correct return authorization and local instructions upon approval.
What if my item is defective or damaged?
If you receive a damaged lamp or incorrect item, please contact us immediately with your order number and clear photos of the issue. We will arrange a replacement or a full refund at no additional cost to you.
When will I receive my refund?
Refunds are issued to your original payment method within 7 business days after we receive and inspect your return.
Security & Privacy
At Patriots Provipshop, we handle all personal information in accordance with applicable Australian and international data protection laws,
