Privacy policy

Last Updated: March 2, 2026

Patriots Provipshop ("we", "us", "our") operates the website www.patriotsprovipshop.com. This Privacy Policy describes how we collect, use, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APP).

1. Personal Information We Collect

We collect information that identifies you or can be reasonably linked to you:

  • Contact Details: Name, billing address, shipping address, phone number, and email address.

  • Financial Information: Payment confirmations and transaction details (securely processed via encrypted third-party payment gateways; we do not store full credit card numbers).

  • Device & Usage Data: IP address, browser type, and data on how you interact with our Services via cookies and pixels.

2. How We Use Your Personal Information

We use your data to provide, improve, and protect our Services for our Australian customers:

  • Order Fulfillment: To process payments, fulfill orders, and facilitate returns/exchanges.

  • Customer Support: To respond to inquiries and maintain our business relationship.

  • Security & Fraud Prevention: To detect and prevent illegal or malicious activity.

  • Marketing: With your explicit consent, to send promotional communications. We comply with the Spam Act 2003 (Cth) regarding all electronic marketing.

3. Disclosure of Personal Information

We do not sell your personal information. We disclose information only to legitimate third parties:

  • Shopify: Our e-commerce platform provider.

  • Service Providers: Payment processors (e.g., Stripe, PayPal), analytics providers (e.g., Google Analytics), and shipping partners (e.g., Australia Post, UPS).

  • Legal Reasons: To comply with applicable laws or respond to valid legal processes.

4. Cookies

We use cookies to power our store and enhance your browsing experience. You can manage cookie settings in your browser, though some features of our site may be limited if cookies are disabled.

5. Your Rights (Australian Privacy Principles)

As a resident of Australia, you have specific rights regarding your personal information:

  • Right to Access: Request a copy of the personal data we hold about you.

  • Right to Correction: Request that we update or correct inaccurate information.

  • Right to Opt-Out: Unsubscribe from marketing communications at any time.

  • Complaints: If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC).

To exercise these rights, please contact us at info@patriotsprovipshop.com.

6. Security and Retention

We implement industry-standard security measures (including SSL encryption) to protect your data. We retain your information only as long as necessary to provide our Services or to comply with legal and tax obligations.

7. International Transfers

As an international retailer, your personal information may be transferred, stored, and processed outside of Australia (including in Canada and the Netherlands). We take all reasonable steps to ensure your data remains protected in accordance with Australian privacy standards.

8. Contact Information

Should you have questions about our privacy practices or this policy, please contact us:

  • Store Name: Patriots Provipshop

  • Email: info@patriotsprovipshop.com

  • Administrative Address: 2210 Bank Street 1034, Ottawa, ON K1V 1J5, Canada

  • Phone: +31 6 31997860 (International Support)

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST/AEDT)